ГОСТ Р ИСО 9004-2010 Менеджмент для достижения устойчивого успеха организации. Подход на основе менеджмента качества

[1]

ISO 9001:2008

Quality management systems - Requirements

[2]

ISO 10001

Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations

[3]

ISO 10002

Quality management - Customer satisfaction - Guidelines for complaints handling in organizations

[4]

ISO 10003

Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations

[5]

ISO/TS 10004

Quality management - Customer satisfaction - Guidelines for monitoring and measuring*

_______________

* На стадии разработки.

[6]

ISO 10005

Quality management systems - Guidelines for quality plans

[7]

ISO 10006

Quality management systems - Guidelines for quality management in projects

[8]

ISO 10007

Quality management systems - Guidelines for configuration management

[9]

ISO 10012

Measurement management systems - Requirements for measurement processes and measuring equipment

[10]

ISO/TR 10013

Guidelines for quality management system documentation

[11]

ISO 10014

Quality management - Guidelines for realizing financial and economic benefits

[12]

ISO 10015

Quality management - Guidelines for training

[13]

ISO/TR 10017

Guidance on statistical techniques for ISO 9001:2000

[14]

ISO 10019

Guidelines for the selection of quality management system consultants and use of their services

[15]

ISO 14001

Environmental management systems - Requirements with guidance for use

[16]

ISO 14040

Environmental management - Life cycle assessment - Principles and framework

[17]

ISO 14044

Environmental management - Life cycle assessment - Requirements and guidelines

[18]

ISO/TR 14047

Environmental management - Life cycle impact assessment - Examples of application of ISO 14042*

_______________

* Стандарты ИСО 14041:1998 и ИСО 14042:2000 заменены стандартами ИСО 14040:2006 и ИСО 14044:2006.

[19]

ISO/TS 14048

Environmental management - Life cycle assessment - Data documentation format

[20]

ISO/TR 14049

Environmental management - Life cycle assessment - Examples of application of ISO 14041 to goal and scope definition and inventory analysis*

_______________

* Стандарты ИСО 14041:1998 и ИСО 14042:2000 заменены стандартами ИСО 14040:2006 и ИСО 14044:2006.

[21]

ISO/TR 14062

Environmental management - Integrating environmental aspects into product design and development

[22]

ISO 19011

Guidelines for quality and/or environmental management systems auditing

[23]

ISO 26000

Guidance on social responsibility*

_______________

* На стадии разработки.

[24]

ISO/IEC 27000

Information technology - Security techniques - Information security management systems - Overview and vocabulary

[25]

ISO/IEC 27001

Information technology - Security techniques - Information security management systems - Requirements

[26]

ISO 31000

Risk management - Principles and guidelines

[27]

ISO/IEC 90003

Software engineering - Guidelines for the application of ISO 9001:2000 to computer software

[28]

IEC 60300-1

Dependability management - Part 1: Dependability management systems

[29]

IEC 61160

Design review

[30]

OHSAS 18001

Occupational health and safety management systems - Requirements

[31]

OHSAS 18002

Occupational health and safety management systems - Guidelines for the implementation of OHSAS 18001

[32]

Quality management principles*, ISO, 2001

_______________

* Доступна на сайте http://www.iso.org или http://www.iso.org/tc176/sc2.

[33]

ISO 9000 - Selection and use*, ISO, 2008

_______________

* Доступна на сайте http://www.iso.org или http://www.iso.org/tc176/sc2.

[34]

Guidance on the Concept and Use of the Process Approach for management systems*, ISO, 2008

_______________

       * Доступна на сайте: http://www.iso.org/tc176/sc2.

[35]

ISO 9001 for Small Businesses - What to do; Advice from ISO/TC 176*, ISO, 2002

_______________

* Подлежит доработке для приведения в соответствие с ИСО 9001:2008.

[36]

The integrated use of management system standards, ISO, 2008

[37]

ISO Management Systems*

_______________

* Журнал выходит раз в два месяца, дает всесторонний обзор международных событий, связанных со стандартами ИСО на системы менеджмента, включая их внедрение различными организациями по всему миру. Доступен в центральном секретариате ИСО (sales@iso.org).

[38]

Reference web sites:

http://www.iso.org

http: //www. tc 176. оrg

http://www.iso.org/tc176/sc2

http://www.iso.org/tc176/ISO9001AuditingPracticesGroup